Authorized Brand Name of Products : Detel
Name of Supplier : Detel Computer Solutions
Supplier Fein Number : 72-1467887
Supplier Ordering Address :
10434 Plaza Americana
Baton Rouge, LA 70816
Supplier Remit-to Address :
10434 Plaza Americana
Baton Rouge, LA 70816
Supplier's Louisiana Contract Team :
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Management & Sales
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Customer Service
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Technical Support
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Keith Fontenot
Email: keith@detel.com
Toll Free: (866) 338-3511
Phone: (225) 952-9430
Fax: (225) 952-9432
Daryl Deshotel
Email: daryl@detel.com
Office: (318) 597-0303
Phone: (318) 447-2000 (Mobile)
Fax: (318) 597-3707
Leita J Ott
Email: leita@detel.com
Toll Free: (866) 338-3511
Phone: (225) 952-9430
Fax: (225) 952-9432
Travis Franks
Email: travis@detel.com
Office: (318) 597-0303
Mobile: (318) 447-8888
Fax: (225) 952-9432
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Brandi Dubea
Email: brandi@detel.com
Toll Free: (866) 338-3511
Phone: (225) 952-9430
Fax: (225) 952-9432
Jayme Moak
Email: jayme@detel.com
Toll Free: (866) 338-3511
Phone: (225) 952-9430
Fax: (225) 952-9432
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Leita J Ott
Email: leita@detel.com
Toll Free: (866) 338-3511
Phone: (225) 952-9430
Fax: (225) 952-9432
Josh Roy
Email: josh@detel.com
Toll Free: (866) 338-3511
Phone: (318) 305-0777 (Mobile)
Fax: (225) 952-9432
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Special Note : Please contact our Customer Service for any kind of Technical/Sales Support.
Contract Number : 405031
Commodity Number : 20468119428
Delivery, Maintenance, Warranty and Support Plans :
All computer systems purchased from Detel Computer Solutions, LLC are subject to the following guidelines.
- All prices quoted include Delivery, setup and maintenance plans mentioned below, unless mentioned otherwise.
- All workstations receive an 36 Month on site parts and labor warranty unless otherwise noted in pricing or quoted as such.
- Any parts that are replaced prior to the end of the warranty are covered only until the original three years expires.
- All replacement parts carry a 30 day warranty unless otherwise quoted.
- If service on your system is required, we request that you follow certain procedures to enable us to serve you in a timely manner. We have provided you with several options in reporting procedures, but the required information is the same in all.
- Call our toll free number at (866) 338-3511 to report any problems or fill out a Service Request Form online. Please do not contact our technicians directly.
- Once connected to the customer service department you will be required to provide the following:
- Serial #,
- Description of problem
- Contact name and number
- location of problem computer.
- After you report the problem, please label the computer you wish to have serviced so the technician can find it easily.
You may also fax to us the following form to report service at (225) 952-9432.
- A technician will be dispatched to your location as soon as possible. If the system is not under a Detel Computer Solutions warranty, you will be required to provide a purchase order number prior to scheduling of a service call.
(contains general ordering instructions) :
General Public Home Page : http://www.detel.com
Online Capabilities :
Ability to customize desktops and notebook configurations, place quotes, retrieve quotes and update or modify saved quote configuration.
Internal Search Engine :
Ability to
search inventory for individual products/components. Search currently not available for computers and notebooks. Users need to register with Detel to avail the Search features.