Please print this page for reference when using the Detel eCatalog website for State of Louisiana.
If you have any questions or need further assistance, please contact the Office of State Purchasing by emailing to lisa.sanchez@la.gov or Leita Ott at Email: leita@Detel.com, Phone: (225) 952-9430 and Fax: (225) 952-9432.
Instructions for Using the Detel Website for Contract Pricing
Below is the users guide to the Louisiana OSP State Contract for Detel Microcomputer, Peripherals, Software, and Related Services. Please follow the steps below when performing a system configuration. Once an equote is obtained, forward the equotes to your facility purchasing office to complete the purchase order process.
To add an address: Click on "Add new address". Enter all the fields and click on "Save Address". Click on "Return to Address Book" to return.
To edit an address: Click on "Edit" link adjacent to the address you wish to edit. Make neccessary changes and click on "Update" link to save changes. You may also click "Cancel" link if you do not wish to save the changes made.
To delete an address: Click on "Delete" link adjacent to the address you wish to delete.
In case of any questions or difficulties registering with Detel, please contact us here.
Returning Users:
Congratulations and Thank you for registering with Detel.
You will then see a list of our products i.e. Desktops, Portable systems, Workstations, Servers, Software and add-ons. Click on the product of choice.
Then click on the model or item of choice.
You are now ready to use the drop down boxes to configure your system (where applicable)
Once you've made your choices, click on "Refresh Price" at the bottom of the page (where applicable)
Once you've updated the price, scroll back down to the bottom of the page and click on "Add to Cart".
You will now be directed to the page containing all the items you have added to your cart. You should see the item you just added as well.
To continue shopping for other products click on the product line images below and return to Step 1 for instructions. If you are done shopping and are ready to place a quote, click on "Proceed to Checkout"
At this point you may be prompted for your email ID and password you have used to create your profile in earlier steps.
On clearing the login form, you will see the checkout page where you will be prompted to choose your contact information for billing and shipping.
You may now enter a friendly quote name for your reference and notes if any.
Click on "Save Quote". Your e-Quote is now saved. An email message containing the quote will be sent to your email ID. (Very Important! e-Quotes are good for only 30 days so a “detailed copy” of your equote must accompany all orders)
Click on "Quote History" on the left hand side menu.
You will see the placed quote on the top. Click on it and verify the information.
If you wish to print the quote, click on the print icon for a printer friendly version.
Detel State Contract Information:
Authorized Brand Name of Products : Detel
Name of Supplier : Detel Computer Solutions
Supplier Ordering Address :
10434 Plaza Americana
Baton Rouge, LA 70816
Supplier Remit-to Address :
10434 Plaza Americana
Baton Rouge, LA 70816
Special Note : Please contact our Customer Service for any kind of Technical/Sales Support.
Contract Number : 405031
Commodity Number : 20468119428
Delivery, Maintenance, Warranty and Support Plans :
All computer systems purchased from Detel Computer Solutions, LLC are subject to the following guidelines.
All prices quoted include Delivery, setup and maintenance plans mentioned below, unless mentioned otherwise.
All workstations receive an 36 Month on site parts and labor warranty unless otherwise noted in pricing or quoted as such.
Any parts that are replaced prior to the end of the warranty are covered only until the original three years expires.
All replacement parts carry a 30 day warranty unless otherwise quoted.
If service on your system is required, we request that you follow certain procedures to enable us to serve you in a timely manner. We have provided you with several options in reporting procedures, but the required information is the same in all.
Call our toll free number at (866) 338-3511 to report any problems or fill out a Service Request Form online. Please do not contact our technicians directly.
Once connected to the customer service department you will be required to provide the following:
Serial #,
Description of problem
Contact name and number
location of problem computer.
After you report the problem, please label the computer you wish to have serviced so the technician can find it easily.
You may also fax to us the following form to report service at (225) 952-9432.
A technician will be dispatched to your location as soon as possible. If the system is not under a Detel Computer Solutions warranty, you will be required to provide a purchase order number prior to scheduling of a service call.
Ability to customize desktops and notebook configurations, place quotes, retrieve quotes and update or modify saved quote configuration.
Internal Search Engine :
Ability to search inventory for individual products/components. Search currently not available for computers and notebooks. Users need to register with Detel to avail the Search features.
Contact Information:
If you encounter problems registering, please contact the appropriate representative via email
or phone listed below:
For those entities for which this is applicable, software, software maintenance and hardware maintenance must be purchased in accordance with R.S. 39.199 and LAC Title 34, Part 1, Chapter 55.
Contract Number : 405031
Office of State Purchasing (OSP) and Travel 